Grace in Gravity: Cultivating Trust in Uncertain Times

Cyd West, a specialist in business and linguistics, presents ways to enhance our communication skills that are pertinent to every leader whose workforce feels affected by recent events and headlines.

Today’s headlines:

• Layoffs have decimated Cotech. Many of the remaining workers are immobilized by fear of losing their jobs through more layoffs or even company closure. John Powers, the CEO, thinks the situation can be turned around but he cannot make it with the current levels of productivity.

• Employees of Medico have accepted a 1% cost of living increase in lieu of performance increases (usually between 4-6%) in order to protect their jobs during a downturn in the market. They soon find out the CEO of Medico was awarded a $6 million dollar bonus from the Board of Directors.

These events occur every day and are highly publicized. They affect the culture in companies across the world. Uncertainty is airborne and contagious in the workplace. The costs of high turnover and productivity loss from poor morale are mounting.

Cyd covers:

• the “controllable” causes of uncertainty.
• what employees want from their leaders during difficult times.
• how a leader’s communication and behavior affect employee’s anxiety levels.
• methods to solicit feedback and evaluate how our communication is perceived.

Awareness of how our words and actions are interpreted during stressful times allows us to manage perceptions of our own reputation as well as the commitment of an organization to it’s workers, customers and partners. Opportunities abound to enhance these relationships through a realistic self-assessment and strategic communication.

Recent research has unveiled a wealth of information for leaders who seek to motivate and inspire. Furthermore, there is a direct correlation to the bottom line. The common denominator in these findings is authentic and honest communication from successful leaders – as well as adopting the behaviors to support their messages.