A Contact Center Executive with a broad range of senior management experience in designing, building, and leading best-in-class Contact Center operations both domestically and internationally. My specialties include Client Management, Customer Care, Customer Retention, and effective recruitment. I have a reputation for operational excellence and strong team-based cultures.
As Managing Director of MSI, I combine my professional expertise with that of other field experts to provide our clients with optimal solutions to their customer care and retention challenges.
The primary objective of the company is to conduct a profitable business in the Industries of Consulting as well as related Contact Center Solutions, either directly or through strategic partnerships, to improve the positions of our clients. Those clients can be seen in either short or long-term engagements, with a preference to long-term where financially and/or strategically advantageous to MSI and it’s stakeholders.
At MSI, our guiding goal is to provide excellent value and expertise for our clients and their downstream customers. We accomplish this every day through diligence, thorough understanding their needs as well as of our industries, and solid communication/implementation of findings and results. We are our clients’ partners for success.