Success With Difficult People

We all face the realities of having to work and communicate with a variety of challenging personalities. The more effective a person is in knowing how to reduce barriers with difficult people during face-to-face encounters, the more productive and enjoyable the work environment becomes.

Having tested the communications and personality styles of more than 2,000 professionals in seven countries, I describe skills vital for communicating effectively face-to-face while improving relations with pressure sensitive and time-stressed individuals – in both the working and non-working environment. History has proven: Effective leaders know how to manage and motivate difficult people!

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